This is Dataplot file   BALDCRIT.TEX
 
 
Malcolm Baldrige National Quality Award
1995 Examination Categories/Items
 
                                                     Points
1.0 Leadership
    1.1 Senior Executive Leadership                      45
    1.2 Leadership System and Organization               25
    1.3 Public Responsibility & Corporate Citizenship    20
                                                       -----
                                                         90
 
2.0 Information and Analysis
    2.1 Management of Information and Data               20
    2.2 Competitive Comparisons and Benchmarking         15
    2.3 Analysis and Use of Company-Level Data           40
                                                       -----
                                                         75
 
3.0 Strategic Planning
    3.1 Strategy Develpment                              35
    3.2 Strategy Deployment                              20
                                                       -----
                                                         55
 
4.0 Human Resource Development & Management
    4.1 Human Resource Planning and Evaluation           20
    4.2 High Performance Work Systems                    45
    4.3 Employee Education, Training, and Development    50
    4.4 Employee Well-Being and Satisfaction             25
                                                       -----
                                                        140
 
5.0 Process Management
    5.1 Design & Intro. of Products & Services           40
    5.2 Process Management: Prod. & Serv. Prod. & Deliv. 40
    5.3 Process Management: Support Services             30
    5.4 Management of Supplier Performance               30
                                                       -----
                                                        140
 
6.0 Business Results
    6.1 Product and Service Quality Results              75
    6.2 Company Operational and Financial Results       130
    6.3 Supplier Performance Results                     45
                                                       -----
                                                        250
 
7.0 Customer Focus and Satisfaction
    7.1 Customer and Market Knowledge                    30
    7.2 Customer Relationship Management                 30
    7.3 Customer Satisfaction Determination              30
    7.4 Customer Satisfaction Results                   100
    7.5 Customer Satisfaction Comparison                 60
                                                       -----
                                                        250
 
                                                  ----------
                                        Total Points   1000
 
 
Reference--Malcolm Baldrige National Quality Award
           1995 Award Criteria
           National Institute of Standards and Technology
           Route 270 and Quince Orchard Road
           Administration Building, Room A537
           Gaithersburg, Maryland 20899-0001
           Page 20.
 
